For small businesses a higher than necessary level of complexity means lack of productivity and, usually, high cost - both unacceptable to a small business getting by on small profit margins. Small businesses need simplicity in their IT infrastructure. The "cloud" business productivity suites now available and affordable to small businesses meet this need for simplicity. These suites meet the need by reducing the complexity of backup strategies, simplifying document sharing and increasing the ability for workers to collaborate. In addition, those businesses who embrace the use of online applications like Google Docs, Office Web Apps, Quickbooks Online, Netsuite...etc., will greatly reduce the complexity of software licensing and deployment.
In the small business arena, simplicity will win out! In the simplicity "department" Google Apps currently has the business productivity suite market cornered.