Emergency Medical Information Systems software development and billing company moves its customer services and software development staff to Google Apps for Business
Geeks On Call of Charleston SC is a Google Apps reseller serving the information technology needs of small businesses throughout the South Carolina “Lowcountry”. Our client, Colleton Software, a Walterboro, SC software development and emergency medical services billing company, determined that their IT infrastructure would be best served from the “cloud” and contacted Geeks On Call for more information about Google Apps for Business.
Previous to Google Apps, Colleton Software hosted their own in-house Microsoft Exchange server for their email solution. The Exchange server was crash-prone and straining the limits of its onboard disk storage. The existing Exchange installation offered no redundancy other than nightly backups, which posed another unique set of challenges. In short, the Exchange server needed to be replaced. In addition, Colleton Software realized they needed a more reliable, robust and easier to implement disaster recovery plan. Google Apps for Business fulfilled each of these needs much more efficiently and at a fraction of the cost of on premises solutions.
Moving Colleton Software to Google Apps took place on one Friday afternoon and evening with data migration continuing through most of a weekend. With many years of MS Exchange experience, Geeks On Call personnel were able to optimize the Exchange server’s performance, increasing the probability of a quick, successful migration. And, with plenty of internet bandwidth at the customer site, the migration took place speedily. Since employees were able to log in to their Google Apps accounts immediately there was actually zero downtime. Follow-on Google Apps training provided by Geeks On Call ensured customer service representatives were quickly up to speed on the new Google Apps platform and able to service their customers with no disruption.
Since moving to Google Apps, Colleton Software’s team of software developers have created workflows with Google Docs and Sites and provided management with new methods to interact with company performance data. And, all of this data is securely stored in the Google “cloud,” accessible from anywhere at any time, providing for reliable disaster recovery.
Chris Doyle, Colleton Software’s COO states, “One of the biggest advantages to going with Google Apps is being able to connect all of our people in real time to email, company calendars, reporting for our client and invoicing.”
Colleton Software uses 8 different shared Apps calendars which meets their unique need to keep everyone up-to-date on important deadlines and staff availability. Their customized workflows and Google App’s intrinsic collaboration capabilities have helped them reduce invoicing time from 3 days to 1 day.
Contact us for information on how your small business can benefit from Google Apps!