Friday, April 6, 2012

O’Connor Headwear has moved to Google Apps for Business!

O’Connor Headwear in Charleston, SC, a leading provider of performance golf headwear, has moved their IT infrastructure to Google Apps for Business.

According to Bert Atkinson, President of O’Connor Headwear, the most significant benefits have been the immediate savings in terms of annual IT expenditure and the "anywhere from any device" access Google Apps gives to his mobile workforce.  Google Apps for Business provides enterprise grade products at a price point affordable to small business.

Geeks On Call of Charleston managed the O'Connor migration from an in-house MS Exchange server to the full suite of Google Apps products.  The migration took place on a single Friday afternoon and during the migration, O’Connor experienced zero downtime and only a slight disruption while their existing store of email was uploaded to the Google cloud.  

Previous to their Google Apps migration O'Connor Headwear struggled gaining access to their production and sales data from remote locations.  They relied on Remote Web Workplace (RWW), a component of MS Small Business Server, to access computers in the home office.  In order to use Remote Web Workplace the O'Connor "road warriors" were tied to one browser and one device and were often frustrated by spotty performance.  The "clunky" manner in which they gained access to data through RWW just added to the frustration.  Since moving to Google Apps remote workers and sales reps can access important information from any browser and on any device through the same process no matter their location. Bert Atkinson is especially pleased with the close integration between Google Docs, Gmail for Apps and his Android phone.  The combination of Google Apps and Android is an important resource to O’Connor’s mobile sales team.

Geeks On Call of Charleston is a Google Apps Authorized Reseller serving the IT needs of small businesses throughout the South Carolina Lowcountry.  Contact us for your Google Apps and IT support needs.

Thursday, April 5, 2012

Colleton Software has Gone Google!

Emergency Medical Information Systems software development and billing company moves its customer services and software development staff to Google Apps for Business

Colleton Software has Gone Google!
Geeks On Call of Charleston SC is a Google Apps reseller serving the information technology needs of small businesses throughout the South Carolina “Lowcountry”. Our client, Colleton Software, a Walterboro, SC software development and emergency medical services billing company, determined that their IT infrastructure would be best served from the “cloud” and contacted Geeks On Call for more information about Google Apps for Business. 

Previous to Google Apps, Colleton Software hosted their own in-house Microsoft Exchange server for their email solution. The Exchange server was crash-prone and straining the limits of its onboard disk storage. The existing Exchange installation offered no redundancy other than nightly backups, which posed another unique set of challenges. In short, the Exchange server needed to be replaced. In addition, Colleton Software realized they needed a more reliable, robust and easier to implement disaster recovery plan. Google Apps for Business fulfilled each of these needs much more efficiently and at a fraction of the cost of on premises solutions.

Moving Colleton Software to Google Apps took place on one Friday afternoon and evening with data migration continuing through most of a weekend. With many years of MS Exchange experience, Geeks On Call personnel were able to optimize the Exchange server’s performance, increasing the probability of a quick, successful migration. And, with plenty of internet bandwidth at the customer site, the migration took place speedily. Since employees were able to log in to their Google Apps accounts immediately there was actually zero downtime. Follow-on Google Apps training provided by Geeks On Call ensured customer service representatives were quickly up to speed on the new Google Apps platform and able to service their customers with no disruption. 

Since moving to Google Apps, Colleton Software’s team of software developers have created workflows with Google Docs and Sites and provided management with new methods to interact with company performance data. And, all of this data is securely stored in the Google “cloud,” accessible from anywhere at any time, providing for reliable disaster recovery. 

Chris Doyle, Colleton Software’s COO states, “One of the biggest advantages to going with Google Apps is being able to connect all of our people in real time to email, company calendars, reporting for our client and invoicing.” 

Colleton Software uses 8 different shared Apps calendars which meets their unique need to keep everyone up-to-date on important deadlines and staff availability. Their customized workflows and Google App’s intrinsic collaboration capabilities have helped them reduce invoicing time from 3 days to 1 day. 

Contact us for information on how your small business can benefit from Google Apps!